For the past couple years, I have posted a ton of restaurant reviews. Some good, some bad, many indifferent. When my blog began to pick up some momentum, some restaurants that I’ve graded low, or maybe not so low, have contacted me in various ways. Some are angry, and some want to know how they can improve my experience.
Restaurant Redemption is a small series I’ve created that will allow me to give those restaurants who are keeping up with their social media (notably, my blog) and have made an attempt to rectify a poor or mediocre dining experience. For the restaurants that have contacted me, I’m giving it another dining go. For the most part, I will try a different dish and make note of the previous observations about the experience as a whole.
When I went to Bartini before, my main complaint was how loud it was. The food was good, and I had an overall good impression. But, Bartini wasn’t satisfied with just “good,” and I received an email from the chef:
I would like to apologize for your experience at Bartini, and thank you for the honest feedback. We would like to invite you to Bartini twice again. Yes twice. Your first visit back I would like to invite you into our kitchen, where you will be able to experience our fresh concept. Then, return to have fun with friends and experience Bartini for what we have intended.
Thank you once again for your feedback.